Shipping & Return Policy

Where do we ship to? 
We ship from our Auckland warehouse to New Zealand and Australia. Please see our International website for shipping to USA - www.grinnatural.com 
What is the shipping cost and timeframe?
  • New Zealand: FREE on orders NZ$40+ otherwise, NZ$7 for urban and $10 for rural. 2-5 business days.
  • Australia: FREE on orders AU$xx+ otherwise AU$xx. 3-8 business days.
*Please allow an additional 2 days for rural addresses, holiday periods & unforeseen courier delays.

 

Shipping Policy:
International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not Grin's responsibility. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.
Transit times provided in your tracking details are estimates only. Delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules, and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email in your inbox, please check your spam folder for tracking details.
Processing time:
Orders are shipped from our Auckland warehouse. We aim to fulfill and dispatch orders within two business days, excluding unforeseen delays or during busy periods. Please note that estimated shipping times do not include our processing time. We cannot guarantee that you will receive your package within the expected timeframe, as estimated shipping times are used as a guide only. Grin can also not be held responsible for any delays or missing, lost or stolen packages sent by courier providers.
Returns:
If you experience any issues with your product, please reach out to info@grinnatural.com for assistance.
We do not deliver to Great Barrier Island or PO Boxes. 

Please be aware delivery is subject to stock availability and payment authorisation.

You can be assured that we make every effort to ensure the stock presented to you on our site is readily available for you and should there be any items in your order which are not available, we will contact you via your provided email shortly after.

If you have any concerns related to your order, please get in touch using our live chat or via email (info@grinnatural.com) with your order number.

 

Payments Accepted

American Express, VISA, MasterCard, Apple Pay, Google Pay, PayPal, Shop Pay.

 

Duties & Taxes

*Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties.