Grin Natural Products

My Account

Exchanges and Returns

For items purchased from our website

EXCHANGES

We hope you are completely happy with your Grin purchase, however, if you aren’t, here’s how you can return the goods to us. Exchanging or returning your order is quick and easy. Just email info@grinnatural.co.nz within 30 days of the date of purchase and we will provide you with a postal address and reference for your return.

Our returns/exchanges policy, does not apply in the case of certain products which cannot be returned for hygiene reasons, such as toothpaste that has had the hygiene seal removed. Gift cards and digital files are also exempt from returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

* Please note that we cannot be held responsible for any items which fail to reach us. We recommend that customers send their parcels via a registered trackable service and get a proof of receipt.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days. If you have not received your refund within this timeframe please email info@grinnatural.co.nz.

If you receive a refund, the cost of return shipping will be deducted from your refund.

FAULTY ITEMS

We take immense pride in Grin products, if you have received something that isn’t up to the high standard you expect from us please email info@grinnatural.co.nz so we can advise you on how to return your faulty goods.

RECEIVED THE WRONG ITEM?

If you think you’ve received the wrong item or part of your order is missing then please email info@grinnatural.co.nz with your order number.

 

For items purchased from our stockists

If you have purchased items from one of our stockists (whether online or in-store) and would like an exchange or refund, you need to check the returns/exchanges policy of the stockist you bought the item from and deal with the stockist directly.